Key issues affecting productivity in the financial and commercial sector

Can you identify with some of the following issues in your own business? They’re typical of the problems brought to us by our customers in the financial and commercial sector.

  • Having invested in hi-tech processes we now need to adjust staffing levels to achieve the intended capacities and costs and get a return on our investment.
  • Our customers judge us on service levels and prompt delivery; we need much better measures, to eliminate holdups and delayed decisions so that we can meet service levels with less stress on our staff.
  • To ensure continuity of contract we want to tighten our costings, to review times and activities and re-tender early.

If you share similar concerns, perhaps together we can find the solution for you. We did for every one of these.

Take the productivity challenge here

Got 5 minutes? Try the productivity challenge – it might be an eye opener for you.

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Scott-Grant’s experience in the financial and commercial sector

Here are some recent examples of how we’ve helped businesses in the financial and commercial sector

Example 1

Recent business growth for a major service provider in property surveys prompted an increase in temporary and permanent resource. To ensure appropriate staffing levels and customer service levels were in place for the medium term, they involved one of our Senior Productivity Analysts. He helped them achieve their objective, improve customer service by better phasing of staff levels, identify training needs, moderate costs and improve productivity.

Example 2

One of the largest building societies wanted to evaluate the introduction of some new features in their high street branches as part of their ongoing customer satisfaction programme. They supplemented their own in-house resource with some of our Industrial Engineers to evaluate customer queuing and service times using particular measurement techniques. With the appropriate data the building society management confidently implemented the new facilities for their customers.

How to learn more about Productivity Improvement

Productivity can be improved in every department of every organisation. We offer opportunities to learn at an appreciation or awareness level, through to individual qualifications, or with guided learning on a live project in your workplace.

Some suggestions for studying productivity improvement

What to do next

If you need to improve capacity or reduce costs, or you need accurate data to determine how best to cope with change, we can provide the right way forward – cost-effectively. Remember that improving productivity is about making the better use of all your resources and vitally, making much better use of the critical ones.

Whichever business sector you operate in, the chances are we’ve helped people to address their productivity issues and improve the way they operate.

Scott-Grant can really help you improve your productivity and become more streamlined.

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Productivity Improvement

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