See what we've dealt with in your sector 

Process sector
Best use of resources

A high volume process was three years into production after a new business start-up.  With routine contract discussions imminent with their main customer, management were hoping to secure some operator economies whilst still retaining their temporary staff.
However, Scott-Grant productivity specialists identified that the production process was spread across several groups of people, each with prescribed tasks, so any ‘spare capacity’ was in part-person savings.

They reviewed all the various groups’ activities, produced agreed SOPs, measured and rationalised the routines and re-allocated work loads.  This enabled each area to deal with their own critically timed activities so relying less on the support and logistic groups.  The result was that the resource was maintained at existing levels in the value-adding areas with reductions close to 7% in material handling and logistics areas.  This was a very significant cost benefit and a smoother, more easily managed resource with fewer critical responses.

Public sector
A major hospital provided the following brief: build a database of time standards for all activities, calculate staffing levels for current methods, identify opportunities for improvement and quantify the impact on re-defined processes. We used MOST^® to measure and build the database, then prescribed the process in sufficient detail to use our MOST^® generated database together with frequencies directly observed at site to then build a staffing model using this data. With re-defined processes the staffing model calculated the change in work content.

Scott-Grant was engaged by two County Councils and two NHS Trusts to review their retail model for the supply of community equipment and make recommendations for the way forward.  Leading on from this project we have now been selected by the UK’s leading private supplier of community equipment to develop a labour model and work with them to improve operational performance and business development.

Service sector
A property management company with many locations and buildings needed an independent audit of time spent by staff on all activities, to enable them to compare locations and sizes and to identify opportunities to reduce ineffective times. The accurate data provided by our productivity specialists enabled the company to convert and dedicate the saved time to improving the customer service.

Transport sector

> 33% wasted capacity identified

A major aerospace manufacturer was looking for ways to be more competitive as they approached a significant contract renewal. In monitoring the sequence of processes in the work in question, our productivity specialist identified some significant facts: because of the layout in the area, in five days over 4,500 steps were walked by operatives, carrying nothing, so adding no value at all. Based on a 60 man/day shift operation it equated to a one third total wasted capacity.

Transport and distribution sector
Having taken on a contract for a national distribution centre (DC), the company realised that the KPIs for customer service and delivery were all being met but at much higher staffing costs that was commercially viable. Scott-Grant productivity specialists produced detailed standard operating procedures, identifying a lot of inconsistency and unnecessary activity. A MOST^® database of time standards for all the DC’s activities was produced which, together with customers’ volume drivers and prepared staffing levels, showed appropriate staffing levels for a range of eventualities and circumstances.

Following a rigorous selection process by an international media and communications service provider, servicing both public and private sectors across 37 countries, Scott-Grant was chosen to work with a German provider of Warehouse Labour Management Systems to develop standards and populate the LMS.  Scott-Grant used MOST®  to facilitate this project.

See more examples

• Automotive, Commercial, Construction, Distribution
• Financial, Food and Drink, Manufacturing, Retail